Do you accept returns?
We accept returns that are shipped within 30 days of customer receiving order.

Under what condition will you not accept a return (package opened, worn, etc)?
Product must be in like-new condition. If it is to be resold, all packaging, paperwork, and hardware must be present and in good condition.

What does the customer need to do to start the return process?
Please call us to confirm eligibility for the return.

Where do they ship the return?

National Call Systems
4119 Blossom St.
Houston, TX 77007

All returns must be made via UPS Ground with tracking number provided to us upon shipment.

Is a RMA (Returned Merchandise Authorization) required?.
No. However you will need to contact us to insure that you are eligible for a return. We cannot guarantee that your account will be credited without first calling to authorize return. You will also need to provide a tracking number for the shipment once it has been shipped.

Who pays for the product to be shipped back? Under what conditions will you pay for the shipping?
If the product(s) is defective or the wrong product was shipped, we will cover the cost of shipping back to us. This amount will be equal to the shipping that was originally charged to ship the package. This amount will be reimbursed when the refund is credited to customer account.

When will the customer get their money back?
We will credit the account within one week from when we receive the product, which gives us time to inspect the product. It is up to the customer's credit card/bank as to how soon the money is put back in their account. Will you refund the customer’s money in the same way they paid for it?
Yes, except for cash or money order - at which point a check will be written.

Is there a restocking fee?
Yes. 15% or $12 USD, whichever is greater.